Refund policy

Return & Refund Statement

1. Valid Return Request Eligibility Window

We uphold a 30-calendar-day return eligibility period calculated starting on the exact date the local courier marks your parcel as successfully delivered. All formal return submission requests must be sent to customer support within this 30-day window; applications submitted past this deadline will be denied processing entirely.

2. Qualified Return Merchandise Inspection Standards

To pass internal warehouse inspection and qualify for full refund or exchange service, returned goods must satisfy every single requirement listed below:

Merchandise remains completely unused, unworn, unaltered and retains original factory-new condition;

Complete unbroken original outer packaging, brand hang tags, attached accessories and user instruction manuals are fully intact and returned alongside the product;

Merchandise does not fall under the non-refundable merchandise categories defined in Section 3.

3. Non-Returnable Merchandise Classifications

For public hygiene safety and customized product management protocols, the below merchandise categories cannot be returned, exchanged or processed for monetary refunds:

Facial cosmetics, skincare treatments, oral care formulations and personal hygiene cleaning supplies;

Intimate lingerie, swimwear and single-use disposable consumer goods;

Custom engraved, custom printed and personalized made-to-order merchandise;

Liquidation clearance items clearly labeled “Final Sale, No Returns Accepted”.

4. Return Logistics Cost Allocation Standards

  1. Errors attributable to our warehouse operation (factory defective merchandise, incorrectly shipped items, mismatched sizing, transit-damaged outer packaging):

    We supply complimentary pre-paid return shipping labels and absorb all return logistics expenses fully. You may select either a full merchandise value monetary refund or free replacement item delivery at zero additional cost.
  2. Voluntary customer-initiated return (change of personal preference, ill-fitting size/style, mismatched product expectation):

    All original outbound delivery fees and return logistics charges shall be fully borne by the purchasing customer. Initial delivery fees paid during checkout are permanently non-refundable. Full merchandise value refunds will only be issued once our warehouse receives and completes formal inspection of returned goods.

5. Standardized Return Submission & Mailing Workflow

  1. Reach out to our official customer support team via website contact submission form or registered service email, provide your unique order identification number and clear photographic/video evidence of the merchandise;
  2. Await formal written return approval notification and obtain the designated warehouse return delivery address issued exclusively by our support team;
  3. Securely repack merchandise for transit and ship the return parcel, then forward the new return tracking number to customer service for official filing records;
  4. Internal warehouse inspection procedures require 5–8 business days after receipt of returned parcels; approved refund funds will be remitted back to your original payment processing channel within 7–11 business days.

6. Damaged & Factory Defective Merchandise Resolution Process

If you receive broken, scratched or factory-defective merchandise upon delivery, submit clear photos and videos documenting both the damaged product and original outer shipping packaging to our support team within 7 calendar days after delivery confirmation. Based on actual damage severity, we will coordinate complimentary replacement shipment or full monetary refund, and may waive the requirement to ship back damaged goods at our sole operational discretion.

7. Refund Special Exception Provisions

  • Original delivery fees, cross-border customs duties and destination import taxes are non-refundable unless the error originates from our warehouse dispatch operation;
  • Parcels confirmed fully delivered by local courier providers but lost after recipient physical receipt do not qualify for full monetary compensation refunds;
  • Merchandise shipped back to our warehouse without prior official written return approval will be rejected by receiving staff and cannot trigger any refund processing workflow.

8. Exchange Service Administrative Terms

Requests for sizing, color or styling exchanges must be formally submitted within the valid 30-day return eligibility window. Exchange logistics cost allocation follows identical freight sharing regulations outlined within standard return cost provisions above.